Privacy Policy

Last updated: 2026

Chariot Inn SMS Privacy Policy

At Chariot Inn your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data, particularly in relation to SMS communications.

SMS Communications

To enhance your stay and provide timely updates, we may use your personal data to contact you with SMS messages. These messages are primarily transactional and informational, relating to your reservation and customer support. This may include:

  • Pre-arrival reminders: Information about your upcoming stay, check-in details.
  • Check-in instructions: Guidance for a smooth arrival.
  • Mid-stay check-ins: Ensuring your comfort and addressing any needs.
  • Post-stay communications: Thank you messages, feedback requests, or electronic receipts.
  • Customer Support: Responding to your inquiries or providing assistance during your stay.

Consent for SMS Messages

By providing your mobile number during the reservation process, check-in, or through our online services, you provide your consent to receive SMS text messages from Chariot Inn via its mobile text message provider.

Message Frequency: Message frequency will vary based on your reservation and interaction with us. You can expect approximately 8–10 messages per reservation, plus additional messages if you engage with customer support via SMS or other experience-related communications.

Opt-Out: You may opt out of receiving any or all SMS communications at any time. To stop receiving SMS messages, reply STOP to any message you receive from Chariot Inn. You may also unsubscribe via email where applicable.

Help & Support: For assistance, reply HELP to any message or contact the front desk at 818-507-9600.

Message and data rates may apply. Please check with your mobile carrier for details.

Usage Data

We may collect information on how our services are accessed and used ("Usage Data"). This may include:

  • IP address
  • Browser type and version
  • Pages visited
  • Time spent on pages
  • Device identifiers
  • Diagnostic data

This helps us improve our services.

How We Collect Your Data

Personal Data may be collected through:

  • Online services (website, mobile apps, third-party booking sites)
  • Reservation process
  • Check-in and check-out
  • Email communication
  • SMS communication
  • Third-party messaging platforms (Google Messages, WhatsApp, Facebook Messenger, etc.)
  • Social media interactions
  • Surveys, contests, and promotions
  • Phone, in-person, or online reservations

Communications may remain on record for quality assurance and training purposes.

Sharing Your Data

We do not sell, rent, or trade your personal data.

We may share data with trusted third-party service providers (such as SMS providers, payment processors, and IT support) who are contractually obligated to protect your data and use it only to provide services on our behalf.

We may also disclose information if required by law or to protect our rights.

Data Retention

We retain personal data only as long as necessary for legal, accounting, or reporting purposes.

Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with a revised Effective Date.

Chariot Inn
1118 E Colorado St
Glendale, CA 91205